Shipping policy
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). Custom or made-to-order window casings may require additional lead time, as noted on the product page.
Shipping Methods & Delivery
We ship via USPS, UPS, or FedEx. Estimated delivery times:
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Standard: 7–21 business days
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Expedited: 5–10 business days
You will receive a tracking number once your order ships.
Shipping Costs
Calculated at checkout based on weight, dimensions, and destination.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours with photos. We are not responsible for lost or stolen packages after delivery confirmation.
PO Boxes & APO/FPO
We ship to PO boxes via USPS only. For APO/FPO addresses, additional transit time may apply.